How do I request a refund or exchange?

Shop with peace of mind knowing that we offer an exchange guarantee on all eligible purchases. 

Still waiting to be Amazed?

Some good things don't last forever and deals may expire. Your credit never will. When you are ready, use your credit towards any Amazed Deal. 

All ready to be Amazed?

Don't delete our email, or throw away your voucher - this is where you will find your hosts Terms & Conditions and all other important info that they want you to know. Checking these before you go will make your day a little more amazing.

Please note cancellation policies are managed by our Hosts and no shows and/or late cancellations may not be refunded.

Not so Amazed?

Be Fair.

Advise the host of the experience within 24 hours of your booking taking place. Give them the opportunity to rectify the situation. 

Still not Amazed?

Simply log a request here and an Amazed case manager will get back to you within 2 business days to assist with your escalated claim.